Shipments and returns
Your pack shipment
Products showcased on pharmacyonnet.com, prices include all applicable statutory taxes (Local & Central), fees and subject to availability. We make every endeavor to make sure that the pricing and availability of products on our website is exact and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not accountable for any typographical errors and we reserve the right to cancel the sale. We reserve the right to rectify any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have place your order, and to change or update any other information at any time without prior notice.
We practice standard surface delivery charges which are item-definite. These include Rs.59 delivery charges for orders of only prescription drugs of value less than Rs.1000; Rs.98 delivery charges for orders of only non-prescription items of value less than Rs.1000; Rs. 98 delivery charges for combination orders of prescription & non-prescription items less than Rs.1000; and free delivery for any order value of Rs.1000 or more.
Delivery times may vary depending on the shipping destination. On average, it may take about 3 to 5 working days to deliver within U.P, and 4 to 9 working days to deliver outside of U.P. working days exclude public holidays and Sundays. Please note that delivery times are estimates only and are not guaranteed, due to situation out of our control.
EASY RETURN POLICY
Your health is an expression of your personality and we understand the need of good health, at pharmacyonnet.com we are committed to provide you the largest range of healthcare products & deliver a delightful shopping experience. That is what makes us India’s one of the fastest growing healthcare Shop.
Your complete satisfaction is our only goal! In order to make this absolutely hassle free, we will also pick up the product back from your home. All we ask is that the product is not used or expired and is in the same condition as you received it. All you need to do is initiate claim request through the 'my account' section or call us on +91-0000000000
Initiate a Return
Log on to 'my account’ go to view my order' in 'my account'
Click on return this item for the item you wish to return
Select a reason for return
Upload supporting image of item and hit 'submit’ return request
Share info for pick up
Our customer service executive will call you within 48 hours after you have initiated the request.
Confirm date of reverse pick up with our customer service executive.
Handover the item you wish to return to our executive
That’s it. Your work is done!
Once your return claim is accepted, refunds will be processed within 48 hours after we receive the shipped back item at our pharmacy. Depending on the mode of payment you used, banks and payment gateways usually take between 7-10 working days to credit the amount to your account.
Terms & Conditions
Pharmacyonnet.com easy return policy is applicable only for 5 days from receipt of the product and applicable only for the following reasons:
Damage / dead on arrival
Expired product & In-correct product.
The time frame starts from date the product was delivered as per the confirmation received from our logistics team or courier partners. The refund amount will be equal to the paid amount for an item.
Pharmacyonnet.com will pick up product that you wish to return from your doorstep; however locations where we do not have reverse pick up facility, we may request you to self-ship the product to us.